Privacy Policy

MBS Fitness is committed to protecting your privacy and providing quality services. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information across our digital platforms, including the MBS Fitness website and mobile app (available on the Apple App Store and Google Play Store).

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). For more information, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.

1. What Personal Information We Collect

Personal information refers to any information that identifies you as an individual. The types of personal information we may collect include:

Name
Email address
Phone number
Emergency contact details
Health or fitness-related information
Booking and attendance history
Payment or subscription information
Device or usage data (when using the app or website)

2. How We Collect Personal Information

We collect personal information through various channels, including:

When you sign up or register via our website or app
When you book classes, purchase plans, or use features in the app
When you submit forms (e.g. waivers, health forms, contact forms)
When you communicate with us by email, phone, or chat
From third-party platforms you connect to our services (e.g. Apple/Google login)

We do not use cookies within the app. On our website, cookies may be used to enhance user experience, track usage patterns, and deliver relevant content.

3. Why We Collect Personal Information

We collect your personal information for the following purposes:

To deliver our fitness services and manage your bookings
To provide customer support and account management
To send notifications, updates, and promotional offers
To improve our programs, services, and user experience
To meet regulatory, legal, or health and safety obligations

You may opt out of receiving marketing communications at any time.

4. Sensitive Information

We may collect health-related or other sensitive information where relevant to your fitness participation. This data is handled securely and only used:

For the purpose it was provided
With your explicit consent
Where required by law

5. Disclosure of Personal Information

Your information may be shared with:

Service providers who help us deliver digital, booking, and payment services
Legal or government authorities when required by law
Other parties with your explicit consent

All third-party services used by MBS Fitness are expected to comply with privacy and data protection standards.

6. Data Storage and Security

We take reasonable steps to ensure your personal data is stored securely and protected from misuse, loss, and unauthorised access. Data is stored via encrypted platforms and restricted to authorised personnel.

When your personal information is no longer required, it will be securely destroyed or de-identified—unless legally required to be retained (e.g. for up to 7 years in some cases).

7. Access and Correction

You may request access to your personal information or ask to have it corrected if it is inaccurate, outdated, or incomplete. We may require identity verification before fulfilling such requests. There is no fee for access, though a small administrative charge may apply for providing copies.

8. Policy Updates

This Privacy Policy may be updated occasionally to reflect changes to our operations or legal requirements. The latest version will always be available via our website and mobile app.